Privacy policy

Privacy Policy

Spice Rack Co. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly

  • Name, email address, phone number

  • Shipping and billing addresses

  • Payment information (processed securely via third-party providers)

  • Messages sent via contact forms, email, or support inquiries

b. Information Collected Automatically

  • IP address, browser type, device information

  • Website usage data via cookies and analytics tools

  • Purchase history and interaction with marketing emails

c. Information from Third Parties

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Marketing platforms (e.g., Klaviyo)

  • AI processing tools (e.g., OpenAI, when responding to support inquiries)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiry

  • Respond to customer support requests

  • Send marketing communications (if opted in)

  • Improve our website, products, and services

  • Comply with legal obligations

3. Automated Assistance

To help us respond quickly and effectively to customer inquiries, we may use secure, third-party AI services (including OpenAI, based in the United States) to assist in processing and drafting responses to support emails. These services may process personal information such as your name, email address, and message content as part of that response process.

This information is used solely for customer service purposes and is not used by our providers for advertising, profiling, or unrelated purposes. Data is transmitted securely, and we take reasonable steps to protect your personal information.

If you would prefer your inquiry not be processed in this way, please email us at hello@spicerackco.com and we will ensure your request is handled manually.

4. Marketing Communications

We may occasionally send marketing emails to individuals who have opted in, such as through checkout or newsletter sign-up. You can unsubscribe at any time using the unsubscribe link provided in our emails.

We use third-party platforms, such as Klaviyo, to send marketing emails. These platforms may store your data outside of Canada.

5. Sharing Your Information

We may share your personal information with trusted service providers who help us operate our business. These include:

  • E-commerce and payment providers (e.g., Shopify, PayPal)

  • Shipping and logistics providers

  • Marketing platforms (e.g., Klaviyo)

  • Customer support tools and processors (e.g., OpenAI for AI-assisted replies)

We do not sell your personal information.

6. International Data Transfers

Your information may be transferred to and maintained on servers located outside Canada, including in the United States. While privacy laws in these jurisdictions may differ, we take reasonable steps to ensure your personal data remains protected.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal information

  • Withdraw consent to the use of your information

  • Lodge a complaint with a privacy authority

To exercise any of these rights, contact us at hello@spicerackco.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and serve targeted ads. You can control cookie preferences through your browser settings.

We may use services such as Google Analytics and Facebook Ads, which collect data in accordance with their own privacy policies. These services may store information outside of Canada.

10. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will post the updated version on our website with the revised date.

11. Contact Us

For questions about this privacy policy or your personal information, you can contact us at:

Spice Rack Co.
hello@spicerackco.com